We’re just about to launch our all new Online Support area, to better support our Clients in using their systems, and we wanted to give you a quick sneak preview of what’ll be included when it launches!
The Online Support Homepage
The new Online Support homepage contains the most recent Training & Support articles that CIP have published, updates on the latest Training & Support news and acts as a hub to access all our “How Can I?” articles, Interactive Training Tutorials, Training Videos, Training Calendar and Report Downloads.
Built into the Online Support site is a helpful footer toolbar that contains links to frequently access pages and tasks:
The toolbar can be minimised/maximised whenever you need it (and it remembers your preference!).
Online Support Articles
Each Online Support article is structured for ease of use, with breadcrumbs so that you know your location within the site, relevant images and diagrams — and automatically generated ‘related articles’.
To ensure our articles are of a high quality, we’ve also added the ability for visitors to rate the articles & comment on them.
Interactive Training Tutorials
In order to provide more advanced support for some of the more complex areas of the systems, we’ve created a series of interactive training tutorials that can be viewed and interacted with online.
Download Free/Paid Reports
Another new feature of the Online Support site will be access to free/paid custom Ciphr reports. These can be quickly and easily imported into your system for immediate use. For our initial launch there will be a set of reports available for download – entirely free. There will also be a selection of paid reports that can be paid for and downloaded immediately via the Online Support site.
View Upcoming Training Dates & Course Outlines
The new Online Support site also has a Training Calendar, displaying upcoming Training Courses — linked through to the relevant Course Outlines.
These are just a few of the features that will be included in the Online Support site at its launch. If you have any questions or ideas for content, please do not hesitate to contact us!