Our Service Desk is rolling out a new online support portal. Some customers have kindly helped us to implement the new system by testing it out. The portal has issue logging built in so you can now submit issues online. We also have a live chat feature so even when you can’t talk, you can still communicate with us. If you’re looking for an issue that we’ve already answered for someone else, you can search the knowledge base to find the answer. This is part of our drive to provide the very best support possible to our users, delivering support in a number of ways to meet your particular needs and making our support quick and painless.
If you’d like raise support requests online right away, contact the Service Desk who will set up log in details for you.
Thank you to everyone who helped us to implement the new portal. We really hope you like it.