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Walsall Housing Group

Housing Associations & CIPHR

With a growing customer base of Housing Associations we understand the necessity of automated HR processes to eliminate paperwork and time consuming administration tasks. Accessibility to easily manageable recruitment, training and diverse work patterns is made simple, through one user friendly system. Walsall Housing Group is one of many of our Housing Association customers who have benefited from CIPHR SaaS, hear more about their story.

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How CIPHR has helped Housing Associations

1

First class consultancy services to help get customers started on the system and plan an HR strategy with HR professionals

“This is my second meeting with Head of Consultancy - John this year and may I say he has excellent listening skills and a profound knowledge of the system, which he shares and uses to tailor to the customer’s needs. He clearly understands working in partnership and looks at ways of making the system work to fit our processes, as opposed to what he thinks would be easier for him to recommend. John’s personality lends itself to making learning more about the system and products, interesting, thought provoking and enjoyable” – United Welsh

2

Full automation of time consuming administrative tasks through notifications

Use CIPHR Notifications to automatically remind and alert all employees of important information to reduce time on manual HR processes. Notifications can also be customised and configured to your organisation’s needs.

“Automating a lot of the administrative tasks and getting staff to take responsibility for much of their own data would enable us to reduce headcount in our team. Moving to SaaS then brought other benefits. It was at this time that we got CIPHR Notifications which took away a lot of the grunt work from the HR team.” – Gallions Housing Association

Zoopla & CIPHR

"The service we have received from CIPHR has been outstanding and it is refreshing to get such good customer service. The knowledge and professionalism of everyone has been exceptional and I would most definitely recommend CIPHR to any other company looking to implement an HR system. If I left, I would implement CIPHR again wherever I went." - Claire Chester, HR Coordinator

3

All customers are allocated a dedicated Account Manager who is responsible for keeping you updated with important information and answering queries

Since taking over the HR function and having a steady Account Manager, I have learnt more about CIPHR - I hope our current enhancements will lead to easing more functions within the organisation so we can use it even better in the future. We are now intending to enhance the package we currently have, largely due to his efforts.” – St Martin of Tours Housing Association

4

Training sessions run by our expert trainers and committed Service Desk support to ensure you gain the full functionality of our software

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“The support we have received has been excellent. The Service Desk is very knowledgeable and responsive to us dealing with our calls efficiently and promptly. And, the training has been thorough and useful. We look forward to developing the system still further with the CIPHR team and gaining even more befits for the HR team and our employees over time.” – Dawn Pilbeam Walsall Housing Group