info@ciphr.com| 
+44 (0)1628 814 242
Realise the potential of your CIPHR system
Our goal is to help users to realise the true potential of their CIPHR systems, by delivering exceptional service and support. Our dedicated team of support analysts guide customers through their issues, no matter how simple or complex.
“The support I receive from the CIPHR Service Desk far exceeds my expectations and is the best service I have received from any supplier.”
- HR Manager – Blandy & Blandy
Our Online Support Portal provides another level of support, giving customers direct access to the information they require via a secure web portal. Here they are able to search our extensive knowledgebase and check for updates.
Our goal is to help you to help yourself, quickly and easily, with the friendly guidance of our dedicated team of Technical and Software support analysts. They have been trained to guide you step by step, no matter how simple or complex the problem.
How Our Support Team Helps
- Your queries are answered clearly, thoroughly and quickly, following an issue management procedure
- Your issues are categorised and prioritised
- Use of monitoring software reduces response and resolution times
- Expert guidance helps you get the most from your system
- Having the answers you need saves you time and effort
- Explanation on how to accomplish both specific and automated tasks
Service Desk Service Details & Opening Hours
- Service Desk open 9.00 – 5.30, Monday – Friday. However, it is closed until 10.30am the first Friday of every month
- Dedicated phone line for easy access; +44 (0) 1628 814 040
- Outside working hours you can contact the Help Desk by sending an email to servicedesk@ciphr.com
