Why a flexible LMS is key to addressing the challenges to L&D

Why a flexible LMS is key to addressing the challenges to L&D

While 2020 has been a challenging year for all, there have been invaluable lessons to be learned about how an LMS can power learning and offering invaluable learnings for employees


Career development HR transformation Learning and development


While 2020 has been a challenging year for all, there have been invaluable lessons to be learned about how an LMS can power learning and offering invaluable learnings for employees

In a recent webinar, LMS specialists Andrea Dansie, account development manager for Ciphr, and Toby Gilchrist and Charlotte Bull from the customer experience team at Digits, discussed how Ciphr LMS can help HR address the current and future challenges to learning and development.

Attendants were asked about the effectiveness of their current learning and development (L&D) programme. 46% of webinar attendants said that their learning and development programme was more focussed on compliance rather than development, an indication that there is room for an LMS to do a lot more.

71% of organisations surveyed by the Fosway Group saw an increase in demand for digital learning from end-users during the pandemic.

Challenges to L&D

As a result of the shake-up in working styles in the last year, there has been an increased need for comprehensive digital solutions. Andrea Dansie, account development for Ciphr said, “I think one of the major things we are starting to see is the acceleration of the shift to digital for organisations that haven’t started or are at the early stages. There’s a lot of news out there about how important training is for career flexibility.”

Work/life balance has been an issue in the last year as it’s become more difficult to define when work actually stops. But is there now an opportunity to focus your people’s attention more on their learning and development?

Dansie advised, “Use enablement to embrace this new normal, and book timeout for learning and development. So, if they do have more time, because they’re not commuting and so forth, that’s an opportunity to reset the boundaries of where learning and development fit into their day to day activities.”

A permanent reminder during the pandemic has been to focus on the importance of wellbeing. A well-rounded learning and development programme can play an important part in fostering wellbeing, especially by tapping into the potential of social learning.

Dansie said, “It’s about reconsidering how learning and development pathways can include more social learning and increase that employee interaction. Consider whether mentoring and coaching is something that should be part of the training.”

How to use an LMS to upskill and train your people

The need to address employee experience in the last year has led to a focus on improving user experiences. An LMS, such as Ciphr LMS, can make the transition from stale learning programmes to engaging, user-led discovery sessions.

Toby Gilchrist, customer experience manager at Digits, said, “We’re seeing a shift to using learning management systems for learning experiences. It reflects how we use popular platforms, such as Netflix, or LinkedIn learning ­– a self-discovery catalogue of learning activities where you can go and discover skills, knowledge, and behaviours you want to work on for yourself.”

Customisable learning is an extension of a great user experience. Essentially, you’re offering employees personalised learning experiences, catering to their needs and interests by using available data. But you can go even further with Ciphr LMS.

Gilchrist said, “The idea is not to have a one size fits all landing page that everyone sees because we actually know the last activity you completed. We also know the trending activities in your part of the organisation. So, using all these tools, you can really build something nice and bespoke, and rapidly adjust on the fly.

“This becomes invaluable to crisis or change management, as you put a message on the homepage, letting people know how to proceed with training going forward.”

Using a learning management system, such as Ciphr LMS, allows you to go beyond compliance training and target particular skills that your employees need to develop.

Gilchrist said, “We have a very powerful tool within the platform for skills analysis here we can actually push an assessment to a learner. We know what their role in the organisation is, so we can offer them a relevant assessment.”

To increase engagement with your learning and development programmes you could bring in an element of social learning. This enables your people to share their experiences and learnings as well as find solutions together.

Charlotte Bull, the customer experience executive at Digits, said, “With the social features of this platform, you’re able to join a virtual workshop or a piece of e-learning and then get assigned a social group that you can join as a learner and have those follow up chats with the people that you were in those virtual workshops with. So, you can really stay connected with the people that want to learn the same things as you and upskill, the same way that you do.”

Continue and expand your L&D journey

A way to maximise your L&D journey, and make it even more engaging, is to give an identity, complete with custom branding. A modern LMS, such as Ciphr LMS, enables you to make your learning and development your own, and market it successfully.

Gilchrist said, “Jardine Motors Group refers to their platform as OLI, which stands for online learning innovation. And when it comes to compliance, they refer to it as the new digital ninja programmes on OLI. It’s really feeding into that rich learning culture.”

To hear more about how customisable learning in Ciphr LMS can help you unlock the potential of L&D, watch the webinar recording below.