The end of annual surveys, the high cost of expense fraud and four other things you missed at HRSS18

Catch up on the best of Ciphr’s free learning sessions in part two of our review of the CIPD HR Software Show


Future of Work HR transformation Technology


Catch up on the best of Ciphr’s free learning sessions in part two of our review of the CIPD HR Software Show

Earlier this month, 13 experts from Ciphr Connect partner companies shared their knowledge with visitors to Ciphr’s stand at the 2018 CIPD HR and Recruitment Software Show in London.

If you missed the live presentations, catch up on part two of our highlights below – and read part one here.

“Annual surveys just aren’t employee-centric”

Traditional annual surveys, 360-degree feedback initiatives and focus groups are fundamentally disengaging methods of ‘engaging’ with employees, said David Godden, VP of sales and marketing at Thymometrics. “You need something that will give you a sense of what’s happening in the organisation as things ebb and flow,” he said. “Employees think that traditional surveys are driven by the company’s interests; they don’t really see what’s in it for them.”

The need for an engagement tool that enables organisations to identify and respond to trends, and be flexible in their responses to employees’ needs, is increasingly pressing, said Godden: 87% of the global workforce is disengaged at work, according to a Gallup survey. “So potentially 2 in 10 of your workers are disengaged. It’s not a great position to be in and it doesn’t seem to be getting any better, so employers need to address it.”

Watch Thymometrics’ presentation >

“Compliance isn’t a dirty word”

While “box ticking” is rightfully criticised, “true compliance isn’t box ticking,” said Julian Roberts, CEO at EssentialSkillz. “If you are doing box ticking, you are just doing the surface. True compliance is looking below the surface to where the real problems are.”

And it’s the problems that employers should be focusing on when it comes to compliance, he added. “Too often, organisations concentrate on who has been trained, or who has read certain policies. But those who haven’t been trained or haven’t read the policies are the risks to your business.” There’s no point saying 98% of your workforce is compliant, when it means that 2% aren’t, Roberts said.

Watch EssentialSkillz’s presentation >

“Ignorance is bliss – but not when it comes to expenses”

Joe Gill shared exclusive results from recent research by webexpenses into the scale of fraudulent expense claims. With around 7% of a company’s budget spent on corporate business travel, “you want to keep a close eye on how that money is being spent, and if people are overclaiming,” he said.

Globally, expense fraud costs businesses $2.9 trillion a year – a vast sum that could be quickly and easily reduced if more organisations introduced better processes or specialist expense-management software, said Gill. According to webexpenses’ report, the most commonly frauded expense items were mileage (47%) and taxis (26%). “People often round up mileage claims; a mile or two here and there will quickly add up,” said Gill. “Similarly, taxi companies can give blank receipts – and then the worker can fill it in themselves and over-claim.” With 16% of UK workers surveyed admitting to over-claiming, with an average over-claim of £29.40 per person, “ignorance is bliss – but not when it comes to expenses,” he said.

Watch webexpenses’ presentation >

“Finance and HR need to be working more collaboratively”

The growing number of people-related business regulations, and the ongoing so-called ‘war for talent’ mean that finance and HR teams need to be working more collaboratively, said Ian Hogg, chairman at Shopworks. “The best companies are ones where there are multi-department teams – with HR and finance working together to solve problems,” he said.

“If finance has total control over the budget and doesn’t delegate financial control to others, that’s not a good way to run a business,” said Hogg. “But there are some HR professionals who avoid the need to be financially accountable and don’t measure return on investment. The two teams need to be working together much more closely.”

Watch Shopworks’ presentation >

“Workplaces are lagging behind the consumer experience”

Hastee Pay’s James Herbert argued that digital technology is raising workers’ expectations of the service and experience they receive from their employers.

“Who waits for a cab in the rain anymore? No one. And how often do you go to a physical shop when so many online retailers offer next-day delivery? Disruptive companies are changing people’s needs and behaviours, and they are using technology to give consumers a fantastic user experience. It’s not just consumers that are experiencing those changes in needs and wants – it’s happening in the workplace, too,” he said.

Watch Hastee Pay’s presentation >

“Switching to timesheet software can be part of your environmental strategy”

Saving paper and therefore reducing your organisation’s impact on the environment is just one of many reasons to switch from paper-based timesheets to using specialist time and attendance software, FTS’s Tallulah Day said.

“One of our clients estimate they spend 2.6 weeks per year manually entering and correct timesheet information,” she said. “That time can be spent much better elsewhere.” Monitoring absence electronically can also deter employees from being absent unnecessarily, improving your organisation’s productivity, Day added.

Watch FTS’s presentation >

Want more from Ciphr’s free learning sessions at HRSS18? Read part one of our round-up here