St Mary’s Hospice HR Success Story 2018-02-14T14:03:00+00:00

St Mary’s Hospice success story

St Mary’s Hospice provides specialised supportive and palliative care for people with life-limiting conditions throughout South Cumbria.

“For most of our clinical staff, one week is never the same as the next one, so we needed something that would recognise those flexible working patterns. We had a look at a number of other HR systems but they struggled to accommodate the flexible patterns we needed without a lot of bespoke work – which we didn’t want to do. We really wanted something that would give us an off-the-shelf solution to resolve our issues, which is one of the reasons we chose CIPHR.”
Download St Mary’s Hospice Success Story PDF

St Mary’s Hospice success story

St Mary’s Hospice provides specialised supportive and palliative care for people with life-limiting conditions throughout South Cumbria.

“For most of our clinical staff, one week is never the same as the next one, so we needed something that would recognise those flexible working patterns. We had a look at a number of other HR systems but they struggled to accommodate the flexible patterns we needed without a lot of bespoke work – which we didn’t want to do. We really wanted something that would give us an off-the-shelf solution to resolve our issues, which is one of the reasons we chose CIPHR.”
Download St Mary’s Hospice Success Story PDF

St Mary’s Hospice success story

St Mary’s Hospice provides specialised supportive and palliative care for people with life-limiting conditions throughout South Cumbria.

“For most of our clinical staff, one week is never the same as the next one, so we needed something that would recognise those flexible working patterns. We had a look at a number of other HR systems but they struggled to accommodate the flexible patterns we needed without a lot of bespoke work – which we didn’t want to do. We really wanted something that would give us an off-the-shelf solution to resolve our issues, which is one of the reasons we chose CIPHR.”
Download St Mary’s Hospice Success Story PDF

“Before CIPHR, we would send information off to our payroll bureau who would send back the data for checking and we would find things that they hadn’t updated correctly. Then we would get payslips back from the payroll bureau – it was a very long winded process. Now we process all the staff changes and any amendments to contracts through CIPHR and we have a system that pulls out those changes and automatically passes them directly into our payroll software.”

St Mary’s Hospice Success Story PDF
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St Mary’s Hospice Success Story PDF
Download CIPHR Brochure

“We used to struggle to respond effectively to regular pre-information requests from the Care Quality Commission (CQC). Trying to pull together the information that they wanted was a laborious process, so when we were looking for a software provider we wanted to make sure we could have everything to hand and available at a click of a button. On the latest CQC visit we were asked a lot about mandatory training. In response to this we were able to pull up people’s training records on a quick report straight from CIPHR, which got a great response from the CQC inspector.”

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“CIPHR gives the HR team access to clear, configurable dashboards that we can use to present information to the business and HR committee. Recently, we were asked to analyse the age and service profile of our staff and provide information on this. The report was on the CEO’s desk in 15 minutes.”

St Mary’s Hospice Success Story PDF
Download CIPHR Brochure
St Mary’s Hospice Success Story PDF
Download CIPHR Brochure

We would definitely recommend CIPHR. From an HR user’s perspective the system is very straightforward to use. It comes with a lot of pre-built reports, but it’s easy to get other information out via custom reporting if you want to. Everybody has found the self-service functionality really easy to use, and it’s been a big improvement for both managers and staff. I was expecting the project implementation to be an arduous process, but it went so smoothly. The way CIPHR understood what we were looking for, and the way that it was delivered to us, was fantastic.”

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