Walsall Housing Group HR Success Story2018-11-09T09:39:19+00:00

Walsall Housing Group success story

Walsall Housing Group (whg) is one of the largest and most successful providers of high quality housing in the West Midlands. It owns and manages more than 20,000 properties across Walsall, providing affordable, quality homes and community-based services. In the video below, hear why whg picked CIPHR, and find out how it’s transformed their HR processes.

Download WHG Success Story PDF

Walsall Housing Group success story

Walsall Housing Group (whg) is one of the largest and most successful providers of high quality housing in the West Midlands. It owns and manages more than 20,000 properties across Walsall, providing affordable, quality homes and community-based services. In the video below, hear why whg picked CIPHR, and find out how it’s transformed their HR processes.

Download WHG Success Story PDF

Walsall Housing Group success story

Walsall Housing Group (whg) is one of the largest and most successful providers of high quality housing in the West Midlands. It owns and manages more than 20,000 properties across Walsall, providing affordable, quality homes and community-based services. In the video below, hear why whg picked CIPHR, and find out how it’s transformed their HR processes.

Download WHG Success Story PDF

“We were keen that the HR team took a leading role in the decision process so that the chosen system had their commitment and buy-in from the start. After all, they would be using the system every day, so it needed to fit their needs as closely as possible. The choice came down to CIPHR or an upgraded system from our existing supplier. When we compared them side by side it was obvious very early on that CIPHR was the favourite. The general look and feel of CIPHR is good, the screens are intuitive and we found that the report writing facilities are great.”

WHG Success Story PDF
Download CIPHR Brochure
WHG Success Story PDF
Download CIPHR Brochure

“The customer site visit really demonstrated the value of the new approach to delivery of our core HR systems. Being able to access our people data from anywhere, at any time, is a big benefit for us – all we need is an internet connection. We have trained people how to access CIPHR via tablets and mobile phones – which is something our colleagues really like, because they can be at home or on holiday and still access the system.”

Call now and speak with one of our experienced colleagues: 01628 814 242

“A big plus for me is the knowledge and the helpfulness of the service desk. When choosing a system, the support is a big thing you need to consider and CIPHR’s team have been great. It’s very rare that I don’t get a resolution to a problem immediately.

The training throughout has been thorough and useful, and we had a good CIPHR consultant who explained everything to us very clearly so we knew exactly what we were doing.”

WHG Success Story PDF
Download CIPHR Brochure
WHG Success Story PDF
Download CIPHR Brochure

“The CIPHR system makes my job a whole lot easier. We don’t have to do upgrades; we just get an email to say that CIPHR is going to be upgraded, and then another when it’s complete, and it’s all done and dusted. I find that brilliant. I’m happy, and we’ve got happy HR people, so it’s a win-win for all of us.”

CIPHR Brochure




By submitting this enquiry form you accept the terms of our Privacy Notice

Mike: Yeah, I think the main thing from the business was we were relying quite a lot of manual processes, with lots of spreadsheets, lots of different separate systems. And, I think, we’re looking for one solution that would bring a lot of those things together. 

Kelly: It’s automated a lot of work for us. Our colleagues are able to access their personal information quite easily. 

Dawn: And we just tested a few systems, and they’re not [inaudible 00:00:42] to fail. They thought that it could it deliver everything,. Especially, they like the reporting, so yeah, that’s why we decided to go with CIPHR. 

Kelly: Again, I think that’s been big time-saving exercise for us. Because the information is live, we’ve got a number of notifications that will go out to different areas in the business, to people who need to know that information at that time. 

We also use it to send some information out to our third-party company, to our payroll, our sickness absence line, our healthcare provider. So, as soon as we put a new colleague on the system, we make a change in the personal details that can go straight up to those areas. 

It’s automated a lot of the work for us, and it’s also freed up the HR team to be able to concentrate on other activities. It’s reduced a lot of the admin processes for us as well. 

Dawn: The big plus for me and it’s always a big plus for me with any system that I’m using, is the knowledge and the helpfulness of the help desk. And, I have to say that I found them very knowledgeable and very helpful. And I always think when you’re treating the system, it’s a big thing that you have to take into account. 

And they have been great. They’re very knowledgeable. They just can dial in because we’re hosted, so it’s very easy for them to access our systems. And it’s very, very rare that I don’t get a resolution to a problem done immediately. And I just highly recommend the service desk. I think they’re very, very good. 

Kelly: We have to train people how to access it via tablets and mobile phones. And, our colleagues actually really like that factor that they can be at home, and be on holiday, and then still access it from a mobile device any time they like. 

Mike: We’ve got, obviously, better to just log in to our main mainframe systems, but also through self-service. The HR team…they are quite mobile in terms of home visits and site work elsewhere, can dial in through the web anywhere at home. 

Dawn: HR have got their hedge on the system a lot more. They like it, and it just kinda makes my job a whole lot easier, you know, when you’ve got people on board and they’re up and running with the system. And, yeah, it’s just been great. 

And as I say, a big thing for me is that we don’t have to do upgrades. It’s just, you know, we get an email to say they’re gonna upgrade. They let us know when they’re doing it. And then they send us another email to say, “Yeah, we’ve upgraded.” And it’s all done and just…you know, I just find that really, really brilliant. 

Mike: I think its functionality is the fact that it always works. 

Kelly: We managed to reduce spreadsheets. We don’t use spreadsheets any longer, because the CIPHR service holds everything for us, and we can pull accurate reports. 

Dawn: We had a good consultant who was involved with us from CIPHR, and everything was explained to us very, very clearly. We knew exactly what we’ve got to do, and it was all kind of just uploading from our old system. 

Mike: I think what was really useful was we had a joint approach with their IT team, our HR team, and the CIPHR team. And early on, they were asking lots of pertinent questions at [inaudible 00:03:48]. And, also making us think really about how we wanted to put the system together, challenged some of our assumptions. I think, they came at it from some directions. So, they were able to say to us, “Well, do you really wanna do it in that way?” You know, we’ve always done it that way. It’s time to think about things differently. 

Dawn: From my point of view, I’m happy. I’ve got happy HR people. So yeah, it’s a win-win for all of us. 

CIPHR

Free guide

How to choose the right HR software: a buyer’s guide

arrow





By submitting this enquiry form you accept the terms of our Privacy Notice

close-link