Pack includes


This module provides you with the necessary tools to enhance your communication skills and manage your communications with both colleagues and clients effectively

Defining management

This course will teach you how to excel as a manager by defining your role, meeting organisational objectives, exhibiting effective leadership, influencing and developing a motivated team, honing people management skills, prioritising personal development, maintaining professional relationships and setting a positive example for your team

Equality and diversity

Promoting equality and diversity within organisations is vital for success. As a manager, it’s your responsibility to ensure that diversity is fostered and celebrated within teams while avoiding conflict

Recruitment and selection

Gives learners a comprehensive understanding of recruitment and selection, equipping them with guidance on everything from reasonable adjustments and data protection to eliminating bias

Time management

Effective time management is crucial for maximising productivity and reducing stress. Learn how to actively plan, prioritise tasks, delegate effectively, manage distractions and develop personalised techniques

Discipline and grievance

Good managers must be able to handle tricky situations. This course will teach you how to tackle difficult cases, whether it’s an employee grievance or a disciplinary issue with a team member

Managing absence

This course will teach you how to achieve organisational success by effectively managing absences within your team

Managing budgets

Learn how to effectively manage the budget you are allocated

Managing teams

Learn how to maximise your success as a team manager through effective leadership, utilising your people skills, seeking guidance when needed and continuously developing your abilities to enhance team performance and achieve personal growth

Staff induction

This course highlights the importance and value of effective staff induction, including guidance on conducting the process and identifying your responsibilities as a line manager

Performance reviews

How to conduct the best possible performance reviews for your team

Bank of Ireland

“Marshall E-Learning are absolute experts in their field, and couldn’t have been more supportive and professional.”

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