Lebara success story

“Being realistic, you can’t know everything – so that is where the Service Desk comes in. Everyone on the team is so knowledgeable and so friendly. I use the service desk regularly and I have learnt so much from all of them. The level of service is excellent. If I need to leave a query with them I know that they will absolutely come back to me on it, and quickly.”

“I wanted to be sure to get the most out of the training session and it really helped that I had hands-on experience of the Ciphr system before embarking on the report training. The course was excellent. It was structured to cover all key areas but allowed flexibility to focus on areas that we wanted to address in more detail. The Ciphr trainers have such in-depth knowledge of the system and they know how to explain things so that they make perfect sense.”

“Ciphr lets me drill down into our people data to run really interesting reports. We have found ways to save time, reduce paper requirements, lower general and administrative costs, and increase team efficiency. It has become more than just an HR system as it helps us to deal effectively with the impending RTI and we hope that it will also support the delivery of auto enrolment.”

“I like the way Ciphr is flexible to the way we work and the fact that we are constantly discovering new areas of functionality within the system. I plan to take advantage of other training courses to increase my system management skills and to make sure that we continue to make best use of our system.”