The Cambridge success story

“It is a huge benefit that staff members can login from absolutely anywhere. It has helped to achieve total buy in across the company, from the CEO down. Most people have linked the system to their phones so they can use and access it all the time. Also, the SaaS environment is fantastic for the HR team because we don’t have to be in the office to sort out an HR issue.”

“When we got into the project itself, even from the kick-off meeting, my confidence that we had made the right choice just soared. The project manager came out to see us to run through all the steps, and set up regular weekly conference calls that all happened regardless of whether there were things to update us on or not. The whole project management was absolutely fantastic and meant that we were able to launch within three months of the initial kick-off meeting.”

“The support we have had from Ciphr has been incredible. Implementation is often quite a lengthy process, but it seemed to be quite quick and pain free with Ciphr. Any time that we weren’t sure about something we would just pick up the phone and ask, and within minutes it was sorted. The service desk has been incredible. We can contact them by phone, live chat and email. They are very quick to respond and always come back to us when they say they will.”

“Anyone else who is duplicating a lot of work between HR and payroll systems will save lots of time, energy and money by moving to Ciphr. Sometimes you can recommend a company because of the way they deal with complications. I would absolutely recommend Ciphr, not just for the way they project manage the implementation, but also because of how they handle any issues and the service they deliver throughout.”