Service Desk 2017-12-06T14:53:14+00:00

Service desk

CIPHR’s UK-based service desk team is here to ensure you receive exceptional support, advice and guidance on all aspects of the CIPHR system. Our highly trained technical software analysts provide step-by-step assistance for all queries, no matter how simple or complex. Call the service desk now on 01628 814040.

Service desk

CIPHR’s UK-based service desk team is here to ensure you receive exceptional support, advice and guidance on all aspects of the CIPHR system. Our highly trained technical software analysts provide step-by-step assistance for all queries, no matter how simple or complex. Call the service desk now on 01628 814040.

Service desk

CIPHR’s UK-based service desk team is here to ensure you receive exceptional support, advice and guidance on all aspects of the CIPHR system. Our highly trained technical software analysts provide step-by-step assistance for all queries, no matter how simple or complex. Call the service desk now on 01628 814040.

Live Chat with Service Desk
Go to Customer Support Portal
Service Desk Live Chat
Customer Support Portal

Exceptional Support

“The service desk team are fantastic. Responses are prompt and support is second to none. We are so impressed with the help we get from the service desk that, when asked about recommendations for HR systems, I always talk about the service we get. It really is CIPHR’s USP.” – Feedback from customer satisfaction survey

100%
of our customers say our service desk analysts are friendly and professional
90%
say the service desk analysts give prompt responses
95%
say our service desk analysts are very knowledgeable about CIPHR products

“The CIPHR service desk offers guidance and support for your busy HR team. Building trust and positive relationships with our customer is essential for us to produce exceptional customer support and to ensure you can carry out your HR tasks as quickly and effectively as possible.”

– Ben Underwood, customer experience manager

3:37
CIPHR Service Desk Introduction
26 January 2016

Exceeding Expectations

Calls and messages to our service desk are prioritised, logged and tracked through to resolution, and allocated reference numbers so you can track their progress at any time. The CIPHR SaaS environment enables our team to access your system securely, which has proven to be an effective way for customers to communicate and present queries over the phone, while watching an analyst explain the solution on screen.

The Lawn Tennis Association

“We have really good relationships with the service desk. It’s great to have a one-to-one chat over the phone or by email. Because we are in the SaaS environment, the analysts can access my screen securely and help me work through any queries I have.”

The Lawn Tennis Association

“We have really good relationships with the service desk. It’s great to have a one-to-one chat over the phone or by email. Because we are in the SaaS environment, the analysts can access my screen securely and help me work through any queries I have.”

Find out more

To discuss how CIPHR could help your organisation, call 01628 814242. Or to find out more about CIPHR’s products:

Download brochure
Schedule a demo

Find out more

To discuss how CIPHR could help your organisation, call 01628 814 242. Or to find out more about CIPHR’s products:

Download brochure
Schedule a demo