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Customer success management

Our customer success team will work closely with you to understand your organisations’ specific people challenges and help you identify solutions to overcome them.

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Customer success from Ciphr

Our customer success team exists to make it as easy as possible for you to engage with our products and services. Our goal is to work in partnership with you, proactively supporting you with your HR strategy, and identifying how we can play an integral part in your organisation. 

We’re passionate about delivering an exceptional customer experience. Book a demo today to learn more about customer success with Ciphr.

The support you need, when you need it

We know that implementation isn’t the end of your software journey – which is why our customer care is always on hand to provide support whenever you need it. 

Each of our clients is assigned a dedicated customer success manager as their primary point of contact. Their product knowledge and expertise will help you get the most out of your Ciphr system and maximise your return on investment. They will also keep you up to date with the latest Ciphr product and service information, evaluate what any system changes might mean for your organisation or HR processes, and ensure that your expectations are always met.

Our customer success team is focused on helping our customers achieve their objectives through developing long-term relationships and building trust, so that we become a true business partner, able to offer advice, and help solve problems.

Rob Oehlers

Strategic account director

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Stay sharp with Ciphr Academy

With any new HR system comes a learning curve, and we aim to make that curve as smooth as possible. Through our very own HR software training system, Ciphr Academy, we offer a selection of on-demand eLearning courses and topics so that you and your team can make the most out of your new system. 

We support your success by ensuring familiarity with the system and all its capabilities. Through an engaging mixture of videos, help guides and more, learners can discover everything there is to know about our HR software, payroll software, recruitment software, onboarding software and learning management solutions. Your staff can learn at their own pace, refer back to content as and when they need to, and even earn rewards points and badges for completing sections. 

Your customer success manager will, of course, always be on hand should you have any additional questions or prefer to speak to a human.

Easy integration capabilities

When you switch over to a new system, you want to make sure you can still use all the APIs you know and love – and at Ciphr, we make it easy. You know the tools you need to make your organisation thrive, and we have an extensive marketplace of trusted partners that all work seamlessly with our systems. This means you can continue to work with your favourite apps and programmes, all without missing a beat.

“We have had continuous support from our customer success manager, which is great. We are always informed of new products that are coming along, with the view to enhance the system even more.”

Make better use of your time with additional HR support

Your HR team is talented – and busy. So any repetitive admin or transactional task support they receive can give them the time and headspace to focus on high-value strategic work. Investing in an HRIS system is a great first step, but here at Ciphr, we can help you take it that much further with our managed HR services.

With our outsourced HR option, you’ll benefit from an annual support package that’s meticulously crafted to infuse your HR platform with added flexibility and capacity. Leveraging our expertise across various services, we take on the burden of administrative and transactional tasks, allowing your HR team to redirect their focus towards strategic objectives. Our comprehensive service encompasses scheduled and agreed-upon managed HR tasks, including monthly management information and board reports, annual salary review letters and imports, and a host of other essential functions.


HR software solutions

Put your people front and centre

Integrated HR, payroll, learning and recruitment solutions that amplify the voice and value of your talent.