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HR software support from Ciphr 

Good support does not wait for a ticket. It gets you the answer before a small question turns into a stuck afternoon.

Ciphr's knowledge base is built around the way HR and payroll teams work: absence one week, case management the next, a report due by 5pm. Find the guide, get the answer, get back to your people.

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“Ciphr have played a huge part in supporting us through several complex projects. They are always responsive, knowledgeable, and committed to helping us find the right solution. Whether it’s been product enhancements, guidance on best practice, or quick-turnaround support, the team have consistently gone above and beyond."

 

Jake Leeding

HR systems and data analyst | Virgin Active

HR system support, organised how you work

HR system support, organised how you work

You shouldn’t have to guess where an answer lives. Ciphr's support hubs are organised around your role, so you land on the right page from the start.

Known issues

Check here before you raise a request. Known issues lists live faults across HR and onboarding, LMS, iRecruit and payroll, so you can confirm whether something is already flagged, see where it stands, and know our team is actively working on a fix.  

View known issues

HR system support

From absence and case management to code tables, this hub covers the day-to-day mechanics of running HR in Ciphr. It's built for the questions that come up most: how to set a rule, fix a record, or build a report. 

View HR support

Learning management system support

Guidance for managing content, users and learning journeys inside Ciphr LMS, so course updates and completion records stay accurate without extra admin. 

View LMS support

AI support

Guides to help you get the most from the Ciphr AI assistant, covering how it works, who has access, and prompts that turn a data question into an answer in seconds.

View AI support

Analytics support

Support to help you get more out of Ciphr's analytics dashboards, so the numbers you pull are the ones you actually need.

View analytics support

Recruitment software support

Technical content for recruiters and admins using Ciphr iRecruit, covering the detail behind vacancies, applications and hiring workflows.

View recruitment support
Support built for real UK HR and payroll teams

Support built for real UK HR and payroll teams

UK HR and payroll rarely sits still. Legislation changes, headcount changes, the audit lands two weeks early. Ciphr's support hub is written for that reality, not a generic global product. Every guide assumes you have a real deadline, not a training environment.

FAQs: HR software support from Ciphr