Customer success management

Strong ongoing relationships are an essential part of our effective support of you as a customer.

Our customer success team will work closely with you to understand your organisations’ specific people challenges and help you identify solutions to overcome them.

Each of our clients is assigned a dedicated customer success manager as their primary point of contact. Their product knowledge and expertise will help make sure that you are gaining the greatest benefit from your Ciphr system and maximising your return on investment. They will also keep you up to date with the latest Ciphr product and service information, evaluate what any Ciphr system changes might mean for your organisation or HR processes, and ensure that your expectations are always met.

A community of like-minded HR professionals

As a Ciphr customer, you’ll receive invitations to exclusive events – hosted by our customer success team – that feature guest speakers, cover trending HR topics, and give you the opportunity to preview forthcoming improvements to Ciphr’s functionality.

Our events also provide invaluable opportunities for customers to share experiences, network with fellow HR professionals, and discuss organisational challenges in a supportive environment.

“We become a true business partner, able to offer advice, and help solve problems”

Our customer success team is focused on helping our customers achieve their objectives through developing long-term relationships and building trust, so that we become a true business partner, able to offer advice, and help solve problems.

Rob Oehlers
Director of Customer Success

“Our customer success manager is someone we can lean on”

“I’ve built some great relationships with Ciphr staff. Our customer success manager is someone we can lean on and who provides assistance on any element of the system.”

Lawn Tennis Association

“We have had continuous support from our customer success manager, which is great. We are always informed of new products that are coming along, with the view to enhance the system even more.”

Find out more

To discuss how Ciphr could help your organisation, call 01628 814242.
Or to find out more about Ciphr’s products: