Manage and solve high volumes of complex and sensitive employee relations cases with helpful case management technology. With CIPHR HR’s case management functionality , within CIPHR HR , your HR team can record, manage, and track cases securely and efficiently, helping you provide a consistent, timely level of service while reducing the risk of non-compliance.
With CIPHR’s HR case management software, you can see defined workflows, automatic alerts and reminders help HR users, line managers and employees stay on track to complete actions and resolve human resources cases, within the required timeframe. Relevant documents and correspondence can also be stored securely against individual cases, meaning you no longer waste time looking for and collating information.
Do you want to give members of your HR team more control over who can access and contribute to specific HR cases? With CIPHR HR case management, you can set default case owners and contributors and create different roles for groups such as workers, managers, and HR users. As a result, everyone can clearly contribute what they need to towards a case.
You can also restrict access to sensitive cases for specific users, helping you maintain control and adhere to privacy rules.
CIPHR HR’s case management software provides an auditable trail of evidence through secure, accurate records of each case’s history, which can be valuable to you if your case were to reach tribunal.
With our CIPHR HR case management solution, you can also store correspondence records and supporting documents against individual cases. A searchable history also means you can easily find the documents you need and more readily comply with subject access requests (part of GDPR requirements).
By analysing the data within CIPHR HR’s case management functionality, you can identify persistent issues, spot potential problems, log grievances, and take evidence-backed disciplinary or preventative action.
You can also identify trends/changes within your organisation by linking and cross-referencing cases. As a result, you can make well-informed decisions to improve productivity, increase efficiency and keep your workforce engaged.
As well as staying on top of common day-to-day HR tasks, HR teams also have to manage employees’ requests and inquiries . With case management technology, organisations and HR teams can efficiently record, manage, and track these requests and inquiries, while remaining transparent with employees.
“Using CIPHR is so much more convenient and efficient. You’re not relying on data from spreadsheets – you’re relying on data from one central system.”
To discuss how CIPHR could help your organisation, call us now 01628 814242.
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