human resources cases

HR case management software

Case management: Record, manage and track HR cases

Human Resources can:

  • Define workflows for each of your HR case types
  • Store correspondence records and supporting documents against individual cases
  • Specify default priorities and outcomes in line with your policies
  • Manage queries and cases within CIPHR HR
  • Create a secure, accurate record of each case’s history
  • Report on case data and analyse trends
  • Comply with GDPR requirements
Case management: Record, manage and track HR cases

Resolve cases quickly

With CIPHR’s HR case management software, you can see defined workflows, automatic alerts and reminders help HR users, line managers and employees stay on track to complete actions and resolve human resources cases, within the required timeframe. Relevant documents and correspondence can also be stored securely against individual cases, meaning you no longer waste time looking for and collating information.

Resolve cases quickly

Gain more control

Do you want to give members of your HR team more control over who can access and contribute to specific HR cases? With CIPHR HR case management, you can set default case owners and contributors and create different roles for groups such as workers, managers, and HR users. As a result, everyone can clearly contribute what they need to towards a case.

You can also restrict access to sensitive cases for specific users, helping you maintain control and adhere to privacy rules.

Gain more control

Creating an auditable trail

CIPHR HR’s case management software provides an auditable trail of evidence through secure, accurate records of each case’s history, which can be valuable to you if your case were to reach tribunal.

With our CIPHR HR case management solution, you can also store correspondence records and supporting documents against individual cases. A searchable history also means you can easily find the documents you need and more readily comply with subject access requests (part of GDPR requirements).

Creating an auditable trail

Supporting strategic decisions

By analysing the data within CIPHR HR’s case management functionality, you can identify persistent issues, spot potential problems, log grievances, and take evidence-backed disciplinary or preventative action.

You can also identify trends/changes within your organisation by linking and cross-referencing cases. As a result, you can make well-informed decisions to improve productivity, increase efficiency and keep your workforce engaged.

Supporting strategic decisions

What is case management?

As well as staying on top of common day-to-day HR tasks, HR teams also have to manage employees’ requests and inquiries . With case management technology, organisations and HR teams can efficiently record, manage, and track these requests and inquiries, while remaining transparent with employees.

What is case management?
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“Using CIPHR is so much more convenient and efficient. You’re not relying on data from spreadsheets – you’re relying on data from one central system.”

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To discuss how CIPHR could help your organisation, call us now 01628 814242.
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