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ZPG case study

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ZPG"I would definitely recommend CIPHR to any other company looking to implement an HR system. If I left, I would implement CIPHR again wherever I went." - Claire Chester, Group HR & Systems Advisor

HR solutions for the UK's leading property finder

The Zoopla Property Group (ZPG) is the UK’s most comprehensive property website, focused on empowering users with the resources they need to make better-informed property decisions. ZPG were named by the Guardian as one of the UK’s Top 10 Tech Companies.

What did ZPG want from an HR system?

When Claire Chester joined the HR team the staff headcount was around the 100 mark. Since that time the group has grown to over 800 employees. Supporting this expansion required robust systems across the organisation, including finance, sales and human resources. All three departments at ZPG began major technology projects in a bid to streamline processes, save time and money, and to deliver more complete management information back to the business with:

  • A system that supports the expansion of their growing organisation
  • Consultancy services to advise the best way for ZPG to use the system
  • Employee self-service
  • Automated org charting facility
  • Management information reporting, with the ability to view graphs and analyse trends
  • Total reward statements
  • Integrated recruitment system
  • Automated notifications to issue alerts and messages for starters, leavers, absences and staff reviews
  • Attractive interface
  • A system that was implemented and live within 6 months

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“Out of the three shortlisted, CIPHR looked the freshest, cleanest and most modern. It complemented us as an organisation with its look and feel and the team’s energy reflected ours closely. Our aim was to show HR in a new light within ZPG – not just dealing with people issues but providing real value to the business in a variety of ways. CIPHR would be the first step towards this ultimate goal.”

Implementing CIPHR

Ease of use and ease of implementation were two key criteria that ZPG was looking for, as well as self-service functionality and integration with the existing payroll system. Other features required were reporting and holiday logging. Rigorous research lead Claire to a shortlist of three companies.

A ZPG branded version of CIPHR was demonstrated to the decision makers at the Group, sharing its core features, integration capabilities and advanced reporting functionality. With the decision made to proceed with CIPHR, implementation began with a project planning meeting to scope out the system to meet real business objectives and set timelines for the various phases of the project.

A CIPHR consultant was allocated to the project and helped to build the system to ZPG’s exacting requirements while showing the team how to make the best of the system’s functionality. “The CIPHR consultant was fantastic! Their knowledge was incredible and no challenge was too great. It was so reassuring knowing that we had a resource like this available to us for the duration of the project.”

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