Customer care

Ciphr’s UK-based customer care team is here to ensure you receive exceptional support, advice and guidance on all aspects of the Ciphr system. Our highly trained technical software analysts provide step-by-step assistance for all queries, no matter how simple or complex.

Go to customer support portal
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Exceptional support

The Ciphr customer care team offers guidance and support for your busy HR team. Building trust and positive relationships with our customer is essential for us to produce exceptional customer support and to ensure you can carry out your HR tasks as quickly and effectively as possible.

What they say

"The customer care team are fantastic. Responses are prompt and support is second to none. We are so impressed with the help we get from the customer care team that, when asked about recommendations for HR systems, I always talk about the service we get. It really is Ciphr’s USP"

“I always talk about the service we get. It really is Ciphr’s USP”

Feedback from customer satisfaction survey

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Exceeding expectations

Calls and messages to our customer care team are prioritised, logged and tracked through to resolution, and allocated reference numbers so you can track their progress at any time. The Ciphr SaaS environment enables our team to access your system securely, which has proven to be an effective way for customers to communicate and present queries over the phone, while watching an analyst explain the solution on screen.

What they say

"Ciphr’s customer care team has been absolutely outstanding. They provide us with the answers that we need, and they’re friendly as well."

“Ciphr's customer care team has been absolutely outstanding.”

100

of our customers say our customer care analysts are friendly and professional

90

say the customer care analysts give prompt responses

95

say our customer care analysts are very knowledgeable about Ciphr products

Find out more

Put your people front and centre

To discuss how Ciphr could help your organisation, call 01628 814242. Or to find out more about Ciphr’s products:

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