FCA NON-FINANCIAL MISCONDUCT
Build positive, protected workplaces
Expert off-the-shelf and bespoke eLearning, facilitated training and consultancy for non-banks to build a compliant, respectful, and transparent workplace culture in line with the FCA’s upcoming non-financial misconduct (NFM) rules
What is non-financial misconduct?
The FCA defines non-financial misconduct as behaviour that demonstrates a failure to meet its standards of fitness and propriety. This includes, but is not limited to:
- Bullying and harassment in the workplace
- Sexual harassment and misconduct
- Discrimination
- Victimisation
- Failure to promote a speak-up culture
The new rules mean firms must have robust policies, effective training, and clear procedures in place to mitigate the risk of NFM. Our suite of FCA compliance eLearning courses is designed to provide the knowledge and skills your teams need.
Bullying and harassment
This course helps employees recognise, prevent, and respond to bullying and harassment. It clarifies legal responsibilities, explains the impact of inappropriate behaviour, and empowers individuals to contribute to a respectful and inclusive working environment
Preview (video)Whistleblowing
Our whistleblowing course ensures your employees and managers understand the formal processes for reporting serious misconduct. It covers the protections available to whistleblowers, and the critical role managers plays in handling disclosures confidentially and effectively
Whistleblowing eLearning courseCreating a speak-up culture
Go beyond basic whistleblowing procedures. This module focuses on building psychological safety, encouraging employees to voice concerns early, and training managers to respond constructively. It's essential for tackling non-financial misconduct in the financial sector before it escalates
Preview (video)
Trusted by the UK's leading financial services firms
We have a proven track record of supporting the financial services sector in building healthier workplace cultures.
From HR software that supports the complex needs of financial services, to fully customised and off-the-shelf eLearning that fits into your busy schedule, our HR and eLearning solutions offer a practical way to keep your workforce up to speed with the FCA’s ever-changing legislation.
Case study: Prudential
When Prudential, a leading FTSE 100 firm, sought bespoke eLearning solutions for their global workforce, Ciphr eLearning was its top choice.
We developed a bespoke digital learning programme that was rolled out to over 15,000 employees across 35 countries, translated into five languages and a variety of engaging formats to suit a diverse global audience with a shared goal.
From drag-and-drop quizzes to real-world decision-making scenarios, the courses were packed with interactive elements to keep learners engaged. Using a mix of full-length and microlearning formats, bespoke text-based content, animated explainers and various assessments throughout helped us ensure that we delivered what was asked of us. All while adhering to strict branding guidelines.
Victoria Sena – financial services expert
With extensive experience working directly within the financial services industry, Victoria has a deep, practical understanding of FCA regulations and the unique cultural challenges firms face. She is an expert at translating regulatory requirements into effective learning solutions
Ann Allcock – head of diversity and inclusion
Ann is a leading authority on diversity, inclusion, and workplace respect. For over 20 years, she has been at the forefront of developing pioneering training content on sensitive topics like bullying, harassment, and inclusive leadership for our global client base.
Ann’s facilitated training is available alongside our eLearning courses, or as a standalone option. No matter your requirements, our team of experts is on hand to deliver.
Training priorities for financial services firms: a practical guide
What’s inside?
- Why training matters – and what’s at stake if you fall behind
- Key training priorities for 2025 and beyond
- How to align CPD with FCA expectations and individual career paths
- The benefits of eLearning – from risk reduction to employee empowerment
- A look at our eLearning course library, including hot topics like the Consumer Duty, ESG, and FinTech