Friendly people make an organisation a good place to work, Ciphr research shows
24 August 2022

Friendly people make an organisation a good place to work, study shows


Emma-Louise Jones

Emma-Louise Jones

Emma-Louise Jones is digital PR manager at Ciphr. She is a member of the PRCA and has worked in PR, communications and marketing for over 15 years.


Employee engagement Employee experience Research


New research by HR and payroll software provider Ciphr reveals that most people (85%) can name at least three positive aspects that make the company that employs them a good place to work.

‘Good people / friendly employees’ was the top pick for two-fifths (40%) of the 1,006 Brits polled, with a further third citing good pay and job security (35% and 34% respectively).

Having a supportive manager is the fourth most important consideration for around a quarter of respondents, followed by a good employee benefits package (27% and 24% respectively).

Around one in five people also rated organisations which encourage flexible working and work-life balance, have a good industry-wide reputation, support employees’ wellbeing, and promote a safe and fair working environment, alongside diversity and inclusion.

Survey respondents were asked to share why they think their organisation is a good place to work. They could select as many or as few of the reasons that applied to them from a comprehensive, and randomised, list of 43 options (each person chose seven on average). Among the available options was a statement offering an opposing view for people who didn’t want to endorse their organisation as a good place to work.

Notably, only 6% of people admitted that there was ‘nothing’ about the company that employs them that made it a ‘good place to work’.

Even those looking for a change of employer were far more positive than negative. Nearly three-quarters (73%) of the people planning to change jobs this year, or already in the throes of doing so, gave at least three reasons why their organisation was a good place to work (and 53% named at least five reasons). Demonstrating that there’s usually many reasons – rarely just one – that determines why individuals join, stay, or leave an organisation.

The top 15 reasons why an organisation is a good place to work, ranked by popularity, are:

  • Good colleagues / friendly people (40%)
  • Good pay (35%)
  • Provides job security (34%)
  • Good / supportive managers (27%)
  • Good employee benefits / reward package (24%)
  • Encourages flexible working / work-life balance (21%)
  • Has a good reputation in its industry / sector (21%)
  • Supports its employees’ wellbeing (21%)
  • Promotes a safe, fair and healthy work environment (21%)
  • Promotes diversity and inclusion (20%)
  • Provides remote working options (19%)
  • Values and respects all employees equally (19%)
  • Has strong core values and purpose (19%)
  • Appreciates and recognises employees’ work fairly (18%)
  • Good career growth / advancement opportunities (17%)

The full list – featuring the top 25 reasons – is available to view at

Claire Williams, chief people officer at Ciphr, says: “I don’t think any employer should underestimate the importance and impact that the relationships that employees have with their colleagues can have on individual and team performance, morale, productivity, and even retention.

“At a basic level you are far more likely to work in a collaborative and engaging way with people you get on with, and there is a higher chance of enjoying your role and having a positive association with your employer, if your time is broadly filled with like-minded people.

“The social connectivity employees can find through their work also became more important throughout the pandemic, when everyone’s social circles reduced and many of us shifted to remote work. Many of us forged new and closer relationships with colleagues as we bonded over that shared experience and the personal challenges it brought.

“Building a workforce and hiring new employees based on common values and effective behaviours is a great place to start if you are looking to improve relationships between colleagues. However, this can also pose a risk in reducing or negatively impacting your organisation’s diversity. It is therefore prudent to take a measured approach if introducing any process or criteria when hiring and firing, where part of the goal is to create a more harmonious workforce. Employers should consider recognised and accredited screening methods or psychometric testing, for example, to avoid inadvertent discrimination.”

More than 600 organisations use Ciphr’s integrated HR and people management solutions to help manage, retain and engage staff more effectively – while reducing the admin burden on busy HR teams.

For more information, please visit


Media enquiries:
Emma-Louise Jones, digital PR manager at Ciphr
t: 01628 244206

David Richter, director of marketing at Ciphr
Twitter: @ciphrhrsoftware


Ciphr conducted an online survey of 1,006 employed British adults between 18-21 May 2022. Survey respondents were asked the following question: What makes the organisation that you work for a good place to work? (a none/nothing option was provided among the randomised list of available answers)

Ciphr is a specialist provider of SaaS HR, payroll, recruitment and learning software through its HCM platform, Ciphr Connect. Ciphr’s cloud-based solutions help busy HR teams to streamline their processes across the entire employee lifecycle and spend more time working strategically.

Ciphr Connect enables seamless integration, not only across Ciphr’s own solutions but also with an ecosystem of specialist, third-party tools using its modern API technology.

Ciphr is a privately held company backed by ECI Partners. Over 200 employees work across the group, which is headquartered in Marlow, Buckinghamshire, and includes Ciphr, Digits LMS and Payroll Business Solutions (PBS).

Ciphr spokespeople are available to provide expert media comment on a broad range of topics, including HR strategy, people management, employee experience and wellbeing, learning and development, the future of work, tech trends, business and leadership, marketing, and more.