12 July 2023

Majority of in-person staff can’t afford to take time off for illness, survey suggests

64% of people with in-person roles say they can’t afford to take time off work when they’re sick (up from 55% in 2022)


Emma-Louise Jones

Emma-Louise Jones

Emma-Louise Jones is digital PR manager at Ciphr. She is a member of the PRCA and has worked in PR, communications and marketing for over 15 years.


Health and wellbeing Research


Most UK employees with workplace-based roles have worked through illness at least once (or more) this year due to money worries, according to new research by HR software provider Ciphr into the impact of the continuing cost-of-living crisis.

The survey of 1,000 UK employees found that fear of losing wages has pushed two-thirds (64%) of those with in-person roles, compared to nearly two-fifths of remote and hybrid workers (38% and 38% respectively), to attend work when they were unwell because they couldn’t afford not to.

Women based in their employer’s office or workplace appear more likely than their male counterparts to report having worked through illness in the last six months (68% of surveyed women that work in-person vs 58% of surveyed men that work in-person).

Meanwhile, those employed in retail and hospitality, are, at least statistically, the most likely to go to work when they are unwell because they can’t afford to take time off sick. Around four in five workplace-based employees in these two industries (81% and 78% respectively) admit to working through illness. Worryingly, well over half (60%) of in-person workers in healthcare and social assistance also do the same.

Survey respondents (by industry) that have worked through illness because of money worries in 2023:

  • Retail: 81% of in-person workers
  • Hotel and food service: 78%
  • IT and software: 70%
  • Wholesaling: 62%
  • Healthcare and social assistance: 60%
  • Manufacturing: 60%
  • Education: 58%
  • Government and public administration: 58%
  • Construction: 57%
  • Transportation and warehousing: 55%
  • Finance and insurance: 40%

The results suggest that many of the employees surveyed are not necessarily entitled to company or contractual sick pay, as that’s often triggered from the first day of sick leave. They may have to rely on statutory sick pay (SSP) instead. For employees that work at organisations that only pay in line with SSP rules, they must be off work sick for three days unpaid before qualifying to receive any money, which likely adds to their financial strain.

More generally, Ciphr’s findings from its latest cost-of-living survey reveal that most people (regardless of where or how they work) are now being negatively impacted, in some way, by rising living costs in 2023.

Months of record inflation and soaring prices have caused many of those surveyed to experience stress (76% of all respondents), lose sleep (52%), and struggle to pay their bills or buy food (43%).

Faced with declining real incomes and mounting expenses, almost half (46%) of all respondents have taken on additional hours at work, one in five (19%) now has a second job for extra income, and one in three (34%) has been actively job hunting (a further one in six are also considering looking for a higher salaried role).

Commenting on the results, Claire Williams, chief people officer at Ciphr, says: “Unfortunately, as these findings show, we’re still very much in the grip of an incredibly challenging cost-of-living crisis. I’m sure most employers are acutely aware of the continuing impact that rising living costs are having on their employees – and many will have already responded through increased pay or bonuses, and with wellbeing support or extra benefits.

“For many people, increases to their living costs doesn’t only mean a reduction in their disposable income, but it also affects their ability to keep on top of bills, pay for childcare, fill up the car with petrol, put the heating on, pay the rent or mortgage, or buy food. This can cause a huge amount of stress and anxiety, which can in turn impact health and wellbeing.

“It is concerning to see that more and more employees are feeling compelled to work when they may not be well enough to do so, due to the financial impact of taking time off. Some of these workers may not be entitled to statutory sick pay under the current SSP system, while others simply can’t afford to live on the current rates of SSP pay, or wait the qualifying time to get it. It’s something that’s in urgent need of reform, and employers may need to consider the moral stance they want to take on this, as part of their wider social responsibility.”

Williams adds: “Above all, employers need to be mindful that everyone’s situation is different. Not everyone is being affected by the same financial pressures equally, and not everyone is coping with the stress of this situation in the same way.”

Ciphr’s cost of living survey was conducted in June 2023. Over half (57%) of respondents are 100% workplace or office-based, over a third (34%) work in-person and remotely (hybrid), and one in 11 (9%) are fully remote. The full results are available at https://www.ciphr.com/cost-of-living-survey-results.

Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Ciphr also offers off-the-shelf and bespoke eLearning content and diversity and inclusion consultancy services through its recent acquisition, Marshall E-Learning. More than 600 organisations use the group’s people management solutions globally across the public, private and non-profit sectors.

For more information, please visit www.ciphr.com.



Media enquiries:
Emma-Louise Jones, digital PR manager at Ciphr
e: ejones@ciphr.com
t: 01628 244206

Chris Boddice, chief marketing officer at Ciphr
e: cboddice@ciphr.com
Website: www.ciphr.com
Twitter: @ciphrHRsoftware
LinkedIn: www.linkedin.com/company/ciphr


Ciphr conducted an online survey in June 2023 of 1,000 employed UK adults (over the age of 18 years old) working at organisations with at least 26 employees.

Over half (57%) of survey respondents are 100% workplace or office-based, over a third (34%) works in-person and remotely (hybrid), and one in 11 (9%) are fully remote.

Nearly half (48%) of survey respondents are employed by organisations with 1,001+ employees, a fifth (21%) work at organisations with 251 to 1,000 employees, and nearly a third (31%) work at organisations with 26 to 250 employees.

The survey is unweighted, and as such is only a snapshot of the working age population.

Ciphr is a leading UK-based provider of integrated HR, payroll, learning and recruitment solutions. Ciphr also offers off-the-shelf and bespoke eLearning content and diversity and inclusion consultancy services through its recent acquisition, Marshall E-Learning.

Ciphr’s integrated HCM platform helps organisations manage their end-to-end employee lifecycle so they can deliver an amazing employee experience. With Ciphr, organisations can be confident they can access all their people data in one place, thanks to secure, time-saving integrations between Ciphr’s own solutions and API connections to specialist, third-party tools.

More than 600 organisations use Ciphr solutions globally across the public, private and non-profit sectors, including the Information Commissioner’s Office, the Natural History Museum, and the Met Office.

Ciphr is a privately held company backed by ECI Partners, and headquartered in Marlow, Buckinghamshire. Over 230 employees work across the group, which includes Ciphr, Digits Industries, Marshall E-Learning, and Payroll Business Solutions (PBS).

Ciphr spokespeople are available to provide expert media comment on a broad range of topics, including HR strategy, people management, employee experience and wellbeing, diversity, equity, and inclusion (DE&I), learning and development, the future of work, tech trends, business and leadership, marketing, and more.