Success Story

RCNi success story


RCNi is a wholly owned subsidiary of the Royal College of Nursing, which was founded in 1916 to represent the interests of nurses and nursing, promote excellence in practice and shape public health policy. RCNi provides information solutions for nurses and associated health professionals, including 11 journals as well as digital products such as RCNi Learning.

“It’s great that staff can use Ciphr to log annual leave and update their personal records – this saves us a lot of administration time. Employees really like having control of their leave and the process is now more transparent – Ciphr is very user friendly.”

“I use Ciphr’s reporting tools to help me create reports for our board six times a year. The system is a major help; if I were to create the same reports without Ciphr, it would be very hard to put that information together. Once created, the report provides very useful metrics and meaningful data, which our board can use to make strategic decisions. The system also features a useful dashboard for line managers that gives an overview of their team’s data.”

“Our account manager is absolutely brilliant. We are kept up to date on everything we need to know and she stays in contact all the time. She’s really approachable, and has really got to know us – she understands our needs as an organisation. If we have any questions, she is our first point of contact and will always find an answer for us. We really value having her as our account manager.”

“The service desk has been really helpful. They are very good at resolving any issues or questions we have and getting back to us quickly. Ciphr suits us because, once you know how to use it, it’s very user-friendly. I know if we have any problems I can call the service desk for assistance. Our consultant has also been brilliant. He is very helpful, supportive and is always honest about which parts of the system will benefit us. The whole Ciphr team is fabulous – we really enjoy working with them.”

“Ciphr is great. The system eases our administrative burden and reduces the possibility of human error by automating many tasks that were previously manual processes. It has saved our HR team valuable time and helped streamline our processes. Fewer people are labouring over administrative tasks, which can now be completed much more efficiently. I would definitely recommend Ciphr to other organisations. We are looking forward to continuing to explore the system and will be looking at integrating payroll services next year.”