Release notes

Ciphr’s May releases (2026-5) focus on reliability, intelligence, and mobile access. Highlights include a major upgrade to the AI assistant (AI chatbot), a new HR service release, and a stability-focused LMS service pack.

This update includes a number of product fixes and marks an important milestone: the HR > Benefit integration is now in production. Currently feature-flagged, it will not be switched on for customers immediately. 

Full details available: Customer release notes

The LMS 2026.4 service pack landed for customers in the week commencing Monday 18 May. This service pack delivered multiple customer-led product enhancements. 

Full details available: Customer release notes

May brings a major upgrade to the AI assistant (AI chatbot) which is currently available for early-adopters. Improvements include smarter, more reliable responses and improved conversation management. The AI assistant (AI chatbot) now operates with two new behind-the-scenes stages:

• Planning – before answering a complex question, a faster AI model creates a step-by-step plan that the main model then follows, improving accuracy and consistency
  
  
• Recovery – when something goes wrong mid-answer, the AI assistant (AI chatbot) now diagnoses the issue and decides whether to retry with a different approach, request clarification, or explain what it could not do and why. Retry budgets and circuit breakers prevent looping

Additional improvements delivered this month include:

• Autogenerated conversation titles – conversations now receive a meaningful title rather than a date/time stamp

• Editable conversation titles – users can rename any conversation

• Mobile availability – the AI assistant (AI chatbot) is now accessible on mobile with the same ‘Ask’ button, capabilities, and conversation history

This month’s updates are built around making your experience more reliable and more intelligent. The AI assistant (AI chatbot) improvements mean more useful answers – especially for complex, multi-step queries like absence overlaps or org chart questions. The HR and LMS updates continue to sharpen the foundations, so your team can work with confidence across every part of the platform.

Sources

Ciphr HR May 2026 release (2026-5). Full details: Ciphr Release Notes

Ciphr LMS May 2026 service pack (2026-5). Full details: Ciphr LMS Release Notes