Employee Experience Background

Employee experience: moving the dial on moments that matter

White paper

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Employee Experience

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    Executive summary

    Organisations are at an important turning point when it comes to employee experience. When the pandemic invoked a sudden shift to remote working or drastic changes to employment structures in 2020, it also laid bare which employers treated their teams well. Whether it was how well managers communicated changes to working patterns, transparency around furlough, or flexibility for employees to juggle home-schooling with deadlines, workers soon discovered whether their employers’ claims to value their workforce stood up to scrutiny.

    So we’ve seen ‘employee experience’ evolve into something of a fashionable buzzword. It’s hard to avoid technology companies describing themselves as experts in the field, while we’re seeing a boom in HR job titles including the word ‘experience’ or ‘happiness’, and even the emergence of the ‘chief heart officer’. But, labels aside, what does it all really mean?

    Download the white paper to discover:

    • What we mean by the term employee experience
    • How to gauge the experiences of your employees
    • The role of technology in building employee experience
    • Effective employee experience interventions

    Over the course of this white paper, we’ll define employee experience in today’s labour market, how it differs from employee engagement, how you can measure it, and the role of digital tools in making it better. What we won’t tell you, however, is how technology can fix a negative experience or create a positive experience from scratch – it can only ever be an enabler.

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