AND Digital: the challenge
AND Digital, a company focused on closing the digital skills gap, faced significant challenges with their employee benefits platform. They were struggling to securely manage employee data and maintain accurate reporting. This led to delays in providing data to insurers, which in turn impacted employees' access to urgent medical coverage. As a result, employee dissatisfaction and complaints were on the rise, increasing the administrative burden on their HR and payroll teams. It became clear that they needed an automated, efficient platform to streamline their processes.
The solution
AND Digital chose the FlexGenius platform to address these issues. They needed a solution that could accurately and securely provide employee data to brokers and insurers, while also streamlining the onboarding and offboarding of employees. The new platform promised to alleviate the strain on internal teams and boost overall employee engagement.
"I highly recommend FlexGenius for their accuracy and the exceptional support provided from initial engagement, through a challenging implementation, to the smooth day-to-day platform activity and busy re-enrolment windows."
- Vicky Vitruk, Payroll and Benefits Manager, AND Digital
The result
With the implementation of FlexGenius, AND Digital successfully eliminated their reporting inefficiencies. The platform automated monthly reports, streamlined the creation of starter accounts, and efficiently processed leavers, which significantly reduced administrative work and eliminated employee complaints. They also saw a fantastic 99% engagement rate during the benefits re-enrollment window.
AND Digital now offers a full range of benefits, from life assurance to private medical insurance and a variety of flexible benefits like dental plans, Cycle2Work, and retail discounts. The company has rebuilt trust with its employees, who now know their benefits package is reliable and ready to support them in times of need. The support provided by the FlexGenius team has also been excellent, offering quick, professional, and efficient responses to all queries.