"Highly recommend"

"Excellent service"

"Great experience with new version of Ciphr & Client support"

"Core HRIS - consistent and reliable"

"System reliability is strong, allowing consistent functionality for users and integrations from our ATS and into payroll. Report writer is extremely useful, with adaptable and powerful configuration options without needing coding knowledge The ability for HR system admins to configure new areas of the system enables increased functionality without additional cost investment. We have therefore been able to create areas to help us achieve our DEEI and ER priorities without additional cost."

"Ciphr Payroll"

"We have recently implemented Ciphr Payroll and the experience was made seamless thanks to the outstanding support from the team.

"From day one, they guided us through the setup process, patiently answering all our questions and ensuring everything was configured perfectly for what is a very complex payroll. Their professionalism, responsiveness, and deep knowledge of the software made the transition smooth and stress-free. They went above and beyond to ensure our team was comfortable with every feature, and their hands-on approach truly made a difference.

"Even though we are in the early stages of implementation, I would highly recommend Ciphr to any business looking to modernise their payroll operations, especially their support team—they are 1 of the reasons our implementation was such a success!"

"Ciphr review"

"The overall set up of the HR system was very well explained and we felt fully supported throughout the entire process, especially given we went from having no HR system at all. Our HR implementation consultant was extremely helpful and always went out of his way to support us and answer any queries, making sure that the system was tailored to our needs.

"Our project manager was also really great and helped keep the process running smoothly, despite the amount of changes we had to make due to re-starting our payroll implementation. We also really like the new interface, it's really easy to use and have had good feedback from staff."

"Efficient HR and payroll management with excellent customer support"

"My overall experience with Ciphr is that it is a reliable, supportive HR and payroll system that keeps improving and makes day‑to‑day processes smoother.

"What I like most about Ciphr is how proactive and helpful their customer support team is. Every interaction I’ve had with them has been genuinely positive. The system itself is easy to navigate, with plenty of resources to help you along the way (not that you need them). It’s also really flexible—there’s lots you can configure, and it handles a wide range of scenarios like absence management without any fuss. Ciphr are clearly focused on further modernising and improving the platform. The planned updates really show their commitment to making things even more user‑friendly and keeping them ahead of the game."

"Positive experience!"

"Overall a positive experience! [Ciphr employee] who supported me in implementing iRecruit was great - he was very communicative and ready to offer support whenever he could. He spoke in a language we could understand (ie non-technical) to ensure we fully understood each step of the process.

"User-friendly and easy to navigate, making it simple for employees to access their personal data. The system is highly accessible, and the customer service is supportive. Ciphr continually improves the platform and provides excellent short learning tutorials to help us make the most of its functionality."

"Ciphr recommendation"

"I've had an amazing experience with Ciphr. It is a collaborate [sic] experience and with available support.

"The system is user friendly and contains everything you need for the employee life cycle. It provides value for money and the customer support is invaluable."

"A much improved experience"

"The LMS is a straightforward system to set up and use with a lot of features behind the scenes which can combine to make it a very powerful piece of software to use. The rules and learning plans allow to customisation of training plans by role or individual. However it can be a simple database of learning if required. The big plus for me is the API which links the databases from Ciphr HR direct to the LMS. Single sign on, no password resets, and automatic change of training plans when people change roles saves a massive amount of time."

"Great all in one HR systems provision"

"We had a great implementation experience, and the customer service are responsive whenever we need anything. They engage us with upcoming improvements and everyone we speak to is genuinely nice.

"They have an effective module for everything we need in one package, which just works much better than having 6 different systems as we did previously. Each of them has all the customisation options we need to make the system work really well for our processes. The new core UI makes it really easy to see everything in one place, and employees rarely need help finding what the need. The payroll integration works really well and saves us upkeeping two different sets of employment data. The bureau are really responsive and knowledgeable."

"HRIS system review: strengthening partnership and performance"

"Over the past 12 months, we have experienced significant progress in our partnership with Ciphr. Customer service has notably improved, demonstrating a genuine commitment to responsiveness and support.

"The platform continues to evolve including a new modern user interface and we are looking forward to the upcoming new functionality—particularly in the area of AI—enhancing both efficiency and user experience.

"We also appreciate the proactive approach taken to gather and act upon client feedback, ensuring that developments align with our operational needs. Ciphr has become an essential partner in enabling the effective and seamless management of our HR function."

"Ciphr is a great HR system solution"

"I have worked closely with Ciphr for many years and the company and product has evolved in a great way.

"Ciphr is a great HRIS. The system is easy, intuitive, adaptable and smooth and I have seen the product really develop and evolve over time. As a system admin, the level of control over the system is brilliant and the support offered to me from Ciphr is excellent whether it be from the customer experience manager, the account development manager or the front line support technical people; the dedication and solutions-focus is exactly what you would want. 

"I find that the system is easy to train HR people on as it makes sense and the system can be adapted to suit your internal processes. We also have other systems for other HR areas but these can be linked up with Ciphr- for example our LMS has a link to  Ciphr which we worked on with  Ciphr to implement and that third party integration has been seamless and super efficient for us.

"The mobile app is also brilliant and this is crucial for us so employees can do all the normal HR processes whilst on the move."

"Customer support really good!"

"I have mainly used Ciphr support for iRecruit issues, and a few My Trust issues. The experience has always been positive and the people in the support team are reactive and very helpful.

"When it comes to iRecruit, [Ciphr employee] is a godsend, and is always able to understand our requests and action those that he can help with very quickly. He has also advised us when some of our suggestions have been put to the development team, which is helpful. He includes screenshots and clear information, to help us understand and guides us when there are things we can resolve for ourselves."

"Feedback from Henry Ford Academy"

"Since its launch four years ago, the system's functionality has evolved considerably. During this period, the company has also undergone internal restructuring. Overall, we are pleased with our current relationships and the status of our contract.

"The Ciphr Learning Management System (LMS) offers the essential core functionality and flexibility required to create the learning environment we envisioned for our users. It also provides our dealer management team with the necessary reporting capabilities and tools to manage team training effectively. We've also noted recent improvements in the system update process and related communications."

"Great service"

"We use Ciphr for both our payroll and benefits services after they recently acquired Avantus. The team at Ciphr are nothing but helpful and supportive, no matter the query and they are incredibly responsive."

"Adoption of Ciphr by Southern Hospice Group"

"SHG had very challenging timescales in which to implement the HR system and Ciphr were willing to work with us to help us achieve that goal. Ciphr have been easy to work with and the support and guidance through implementation has generally been very good.

"Ciphr is generally easy to use and employee satisfaction for self-service features is high. We have found Ciphr to be flexible both from a system configuration perspective and the willingness of the team (consultants, technical support) to assist and help provide solutions to issues."

"First Class HR with Ciphr"

"This has been a game changer for us! It is like having a super organised HR Assistant that never takes any breaks :) Everything is clear, easy and our employees are loving it too and have said how fabulous it is ! It has certainly made HR at ATPI fresh again.

"I really like how user friendly Ciphr is. It has made our processes so much quicker and easier. Everything feels streamlined and accessible, which makes a huge difference day to day."

"Ciphr HR self-service review"

"Overall experience of working with Ciphr is very positive and is continually improving. The customer success manager and account manager provide tailored advice and support.

"The  Ciphr HR self-service is user-friendly and quite convenient to navigate to different sections. The system is continually improving and lots of positive changes have been incorporated in the new user interface launched in 2025 including user guides and self-help sections."

"Ciphr - HR management system"

"User-friendly interface and ease of navigation, new reporting / analytics. Reliable and improved customer support service and knowledgeable workforce with regular updates and improved communications. Many years as a customer working with Ciphr.

"We use the system for our employee data/information and payroll which works really well. Customer support.  Ciphr academy. HR tools all in one place. New user friendly interface. Employee self service. Performance insights with new analytics tool."

"Ciphr LMS at Bunzl"

"A good, stable platform providing a great e-learning experience for our people.

"The Ciphr LMS provides a great end user experience and provides invaluable management insight and compliance reporting."

"Simple system for the user to navigate and use"

"It's a system which is easy to use and it offers info from holidays through to personal HR info."

"Refuge's review of Ciphr"

"Overall I've had a positive experience with Ciphr and it's great to see they regularly engage with their clients to ask about their needs and change their priorities for improvements based on feedback.

"I have always received great customer service and felt my needs and concerns were being listened to. Implementation of the payroll system was very well supported and was launched on time. System settings are fairly easy to navigate and use once trained. Good value for money."

"Good and robust"

"It is incredibly versatile in the way that it can be configured. There is some ability to re-purpose fields and pages to be used in a way that suits the business. It was a good solution for a mid-size UK business, a lot of other providers were either used to smaller sub 100 companies or 1000+ companies."

"Ideal bit of software"

"Good bit of software which I would definitely recommend.

"Able to manage your personal data, holidays and pay all in one bit of software."