Success Story

Dudley Building Society success story

Dudley Building Society

Dudley Building Society has been providing mortgages and savings accounts to Black Country residents since 1895. It needed an HR system that would support its growing HR department’s ambitions and would enable staff at the six different locations to manage their own HR data.

“All the data is centralised and there are no discrepancies in how teams do things. Because the system is so user friendly, you don’t have to sit with a new starter for ages to teach them how to use it.”



“To comply with the Senior Managers Certification Regime (SMCR), we have to be able to assess the fitness and propriety of all our people, and make sure we have the right record keeping around that. Ciphr helps us collate and check that information.”

“The total reward statements show employees there is more to reward than the basic salary – we incorporate any learning and development spend in there, for example. It’s a really good tool that helps them to see the broader picture.”

“The handover from implementation was fantastic, and the training was really good too – they made sure we understood how the system was built and how to work it.”

“If we were to do it all again, 100% we would choose Ciphr. I genuinely couldn’t function without it now; Ciphr is a perfect fit for us.”

“Using Ciphr is so much more convenient and efficient. You’re not relying on data from spreadsheets – you’re relying on data from one central system.”

“What really attracted me to Ciphr’s HR software was the front end – our staff immediately bought into the new system because the employee self-service functionality was so user friendly. I genuinely couldn’t imagine working without Ciphr now.”

“Choosing the right software was the start of our HR change journey, because we didn’t have a system that could capture management information. We needed something that could help the HR team operate as efficiently as possible, so we could focus on supporting the experts in the business.”

“We wanted managers to be able to monitor absence, and have that information in a single, streamlined system where there was one version of the truth for everything. Before, managers kept their own, different records.”

“The system captures everything in one place, which makes it efficient for managers to be having performance conversations. It helps move managers’ mindsets away from thinking of performance management as a classic tick-box exercise, to making it a tool that enables them to have better-quality conversations.”