Success Story

Oakhaven Hospice Trust success story

Oakhaven Hospice Trust

Oakhaven Hospice began life as a charitable trust in the late 1980s when its land and original buildings were donated by Mrs Phoebe Coates in memory of her late husband, John. Situated in Lymington, Hampshire, Oakhaven has provided free-of-charge palliative care to more than 125,000 residents in the New Forest and Waterside area since opening in 1992.

“We needed a reliable system that would enable us to report on information and drill down into our people data instantly. We wanted to view important statistics across the organisation and needed a system that would fit with our governance needs. Ciphr’s reporting functionality is great: it’s really easy to use and very flexible.”

“We had to decide between three different HR systems providers. The Ciphr representative was very professional and helpful – he didn’t take the typical sales approach, which we liked. Ciphr really stood out because the reporting functionality looked much more impressive. The reporting and the self-service elements of Ciphr appealed to us the most. It’s great that we have the flexibility to configure elements of Ciphr ourselves.”

“We found the self-service element appealing and have had positive feedback about it from our employees. It is a huge benefit that employees can access their own training records, book annual leave online and access their own personal information. The HR team have saved time now that employees are entering their own details into Ciphr.”

“The service has been excellent throughout, from the salesperson’s professional approach to the project managers and consultants who knew what our needs were and really understood our business. That made a huge difference to us. The service desk team is brilliant – they answer all our questions and the support has been first class.”

“The fact that we can record and manage dual roles for individual employees is an aspect of Ciphr that is great for hospices. We love that we can configure Ciphr to meet our requirements. We can record doctor and nurse checks based on registration numbers and put these audits on the system ourselves. This is great functionality for hospices and one of the reasons Ciphr has been so helpful for us.”