Software doesn't answer the phone when something breaks. People do. In this video, HR leaders across care, manufacturing, housing, hospice, leisure and non-profit sectors talk about the Ciphr team they work with day to day: the project managers, consultants and account managers behind the software. Watch it to hear what Ciphr’s support looks like in practice.
It’s the people that make the difference
Alison White at Aptos, on her project manager:
"She is phenomenal, by the way, phenomenal. She is a brilliant project manager. She's a brilliant person. She has a patience of a saint. She's amazing."
Emma Locke, HR manager at Perfetti, on her account contact:
"Our [account manager] has been amazing. She's been absolutely wonderful. There's that continual improvement. There's nothing that we call her with that is ever a problem."
Friendly, open and honest
Bonnie Davies, head of people at Healthnet Homecare:
"I've been invited to the Ciphr advisory group meetings, and I find that really empowering. Everyone's been really friendly. It's very open and honest. I feel like it's a great company to work with in terms of relationships."
A team that feels like an extension of yours
Hannah Barker, head of people and culture at Libema Zoos:
"The Ciphr team were absolutely wonderful. Everyone that we meet is so lovely. They're so helpful. They're able to explain things really easily. They’re just a dream to work with."
Sharon Pass, HR business partner at Peaks & Plains:
"Working with the Ciphr team is a really good experience. We've built up some good relationships. They come back to us very quickly, they explain things really well. Everything can be recorded, so we can look back."
Service that fits how you work
Deborah Lambourne, health, wellbeing and rewards advisor at Together Housing:
"Customer service is brilliant with all the teams. Proactive approach, technical team are very good. They're very quick, making suggestions. They simplify it. It resembles our culture."
Emma Stovold, HR systems lead at Southern Hospice Group, on the consultant who worked with her team in person:
"Our consultant was absolutely brilliant. We were very lucky that she lived close to us, so she would come in every day to do our consultations in person, rather than over Teams. I think that did actually make a huge difference, having somebody in the building with us."
Relationships built over years, not months
Natalie Moulton, HR manager at Nice-Pak, six years into working with Ciphr:
"We're now six years into our journey with Ciphr. The level of service hasn't dropped. We've extended that relationship to the payroll side. I've got nothing but affection for the people that I've worked with at Ciphr."
Why HR teams choose Ciphr
Independently rated 4.2 out of 5 on both Capterra (52 reviews, ease of use 4.3, customer service 4.4) and G2
Ciphr's own tracked measure of customer satisfaction sits at 90.8%, based on the past 12 months
Ciphr's own data shows an average customer tenure of just under 10 years
ISO 27001 and Cyber Essentials Plus accredited, across the whole organisation
See it for yourself
Care, manufacturing, housing, hospice, leisure and non-profit organisations. Different sectors, the same thing said about the people behind the software. Watch the video to hear it from them directly.