Last updated: 13 November, 10:30am
Ciphr’s systems are working normally. However, we know some customers may be affected by the current global Microsoft 365 outage, which can delay sign-in codes or password resets if you receive them via email. Here is what is happening and what to do.
What is happening
Microsoft is experiencing a global outage affecting Outlook and Exchange Online. It started on the afternoon of Thursday 12 November and is still ongoing. Microsoft has not given a time for full recovery.
How this affects you
You may have your system configured to receive sign in codes by email. If this is the case, that email may be delayed or not delivered while Microsoft’s outage continues. The cause is Microsoft’s outage. Ciphr’s systems and security, your Ciphr account and your password are all working as normal.
What to do for sign in codes
- If you have an authenticator app set up for Ciphr, use it to sign in instead of the email code
- If you are already signed in, stay signed in where you can
What to do for password resets
We are not able to provide an alternative solution for this. We'll provide further updates as and when we can.
Setting up an authenticator app
An authenticator app is not affected by email outages, and we recommend all users set one up. This may require your system administrator to enable it.
We will update this article when Microsoft confirms the outage is resolved. If you need to communicate with us, please raise a Zendesk ticket rather than sending an email.