Success Story

Isabel Hospice success story

Isabel Hospice

Isabel Hospice was set up more than 30 years ago by Isabel Last to provide local cancer care for local people. As a cancer sufferer herself, Isabel was concerned about the lack of local facilities and addressed this by starting a charity working out of her front room.

Watch the video below to find out how Ciphr helped automate the hospice’s workflows and reduce the time HR spends on low-value admin work.

“We were very conscious that we had lots of data in lots of places and its accuracy was questionable. In discussion with the CEO we wanted to have HR as the owner of the data so that we could help the managers do their roles with accurate management information. That meant that accurate data in the right place had to be our starting point.”



“We have 120 work patterns for a workforce of around 200 people and 1,000 volunteers, which brings all sorts of complexities. We were very pleased that Ciphr seemed to quickly understand what we were facing and came up with solutions that would work for us.”

“User acceptance has been quick and positive. They seem to like owning some of their own documents and accessing their information as and when they need to. People don’t come to HR for information as often now because they can book their own holidays and manage verifications through the system. It has embedded very well.”

“The main benefit that we have found from having Ciphr has been accurate management information, which is used at board level. We would have struggled to get any meaningful data before. The functionality is great and the customer service has been superb. I would definitely recommend Ciphr to other organisations.”