What can your business do to improve the employee experience?
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A great employee experience is unquestionably tied to a great customer experience, which can in turn result in increased revenues and a wonderful company reputation. Happy employees are also less likely to leave, which can improve your turnover rate, save you money on recruitment and new employee training, and make for a more stable company culture.
There are many elements to a great employee experience, but there is also always room for improvement. The following are a few ways that your company can work to boost the employee experience.
Empower Employees to Take Control of Their Experience
Work/life balance is one of the major factors in employee satisfaction, but every employee has different needs and priorities. Allowing employees a degree of control over (and thereby personalising) their own employee experience may help to increase satisfaction and take some of the pressure off the employer or managers. Of course, the amount and type of control over the experience will vary by workplace.
For offices, it may be possible to allow employees to set their own schedules or telecommute, using remote time and attendance tracking options available through HR software.
For businesses operating in the retail or restaurant industry, self service options allowing time off requests may serve to empower employees. Simple policy changes like allowing employees to customise their workstation may also feel empowering.
Communicate Goals and Expectations Clearly and Frequently
There are few things more frustrating for employees than to believe that they are doing a good job, only to be blindsided with criticism or shifting expectations. Communicating goals clearly on a regular basis and making it possible for employees to track or communicate progress can help to improve job satisfaction and productivity at the same time.
Make It Easy for Employees to Collaborate
Teamwork and culture both affect the employee experience on a daily basis, so taking steps to make collaboration a core element of your company can improve loyalty and project outcomes. Putting tools in place like social HR, messaging, or cloud-based collaboration tools specific to your industry can make teamwork easy. Whenever possible, face-to-face collaboration should also be encouraged.
Emphasise Development and Use Succession Planning
One of the main reasons for job dissatisfaction is a perceived lack of opportunity for advancement and growth.
Investing in training management systems and taking the time to use the information gathered throughout the employee lifecycle for succession planning can help to keep your business running smoothly while also making your employees feel like their future is important to the company.
Give Recognition and Provide Incentives
According to a Gallup Analysis,
“…employees who do not feel adequately recognised are twice as likely to say they’ll quit in the next year.”
Recognition doesn’t have to automatically come with a raise or bonus, even a few words of praise can go a long way – especially if the praise is given in a public forum. Perks and incentives to encourage performance can also make employees feel valued and satisfied with your company.
By incorporating the right tools, technology, and policies, you can significantly improve the employee experience within your company. Time and money invested in making sure your employees are satisfied may pay dividends.